Extended holiday return policy. Purchases from Mashka online store made between December 1 and December 25 can be returned through January 10th, 2020.
If are not fully satisfied with your online purchase, we will accept the jewelry you purchased for return or exchange within 14 days of the purchase date. The jewelry must be return in a new and unused condition. Once your return is processed, you will receive a refund on your credit card. We can not refund shipping charges on returned or exchanged items. Please note that returned items purchased with a free shipping offer or promotion will have the actual cost of shipping and handling subtracted from the refund.
To return or exchange an item, please send an email to request a return authorization (RA) number. We cannot accept returns without an RA number.
Jewelry purchased from a Mashka retail store
Unworn jewelry can be returned for store credit or exchange only within 10 days from the date purchase with a valid receipt. No refunds. Special orders are final sale.
We will repair your jewelry within one year of purchase. Please first repairs@mashka.com to receive a repair authorization number and instruction on how to proceed. Please include your purchase order number, purchase date and a description of the defect.
Please return the damaged jewelry to the retailer from which it was purchased from.
Mashka will not sell, share or trade any of your information to any third party. We use cookies to store visitor preferences, record session information, such as products added to the shopping cart, and record historical activity at our site in order to provide you better service when you return to our site. The information that we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes. If you feel that the site is not following our stated privacy policy, please contact us via email.